At Bonide, we respect your privacy and take reasonable steps to protect the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website.
1. Information We Collect
Depending on how you use our website, we may collect the following types of information:
- Contact details: name, email, phone number and addresses provided when necessary.
- Order details: information related to purchases, deliveries, returns and customer service requests.
- Payment details: payment transactions are handled by third-party payment providers and are not normally stored directly by us.
- Account details: information used to create and manage an account.
- Website information: browser, device, IP address, pages visited and basic website activity.
- Communication choices: your preferences regarding emails and other communications.
2. How We Use Your Information
- Process purchases and provide requested services.
- Manage shipping, returns and customer service.
- Respond to questions and requests.
- Send important order and service updates.
- Improve our website and customer experience.
- Send marketing messages where allowed and with required consent.
- Protect our website and customers from fraud or unauthorized activity.
- Meet legal and regulatory requirements.
3. Legal Basis for Processing
Where required, we process personal information based on contractual necessity, legitimate interests, consent, or legal obligations, depending on the purpose and applicable law.
4. Cookies
We may use cookies and similar technologies to keep our website working properly, remember preferences, understand traffic and improve our services. You may manage available cookie choices through your browser or any cookie settings provided on our website.
5. Sharing of Information
We only share information when necessary to operate our business or provide services. This may include working with payment providers, delivery partners, hosting providers, customer support services and analytics providers.
We may also share information when required by law or when necessary to protect our business, customers or legal rights.
6. Data Retention
We keep personal information only for as long as reasonably necessary for business, service, security and legal purposes. Certain records may be retained longer when required by law.
7. Your Rights
Depending on applicable law, you may be able to access, correct, delete, restrict or object to certain uses of your personal information. You may also withdraw consent where applicable.
For privacy requests, please contact us at [email protected].
8. International Transfers
Your information may be processed by service providers located in different countries. Where required, we take appropriate measures to protect personal information during international transfers.
9. Security
We use reasonable security measures to protect personal information against unauthorized access, loss, misuse or disclosure. Despite these measures, no online system can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to use online services. We do not knowingly collect personal information from children without appropriate authorization.
11. Changes to This Policy
We may revise this Privacy Policy when our practices, services or legal requirements change. Updates will be published on this page.
12. Contact
If you have questions or concerns about this Privacy Policy, please contact [email protected].